Stakeholder Engagement
Stakeholder Engagement
Maintaining good communications with stakeholders is a key to corporate sustainable management. The Company lists 13 categories of stakeholder groups from its daily operation activities, mail correspondences, official letters and so on channels. Based on the AA1000 SES Stakeholder Engagement Standards, we conducted prioritization of the stakeholder groups based on the five principles in reliability, responsibility, urgency, influence, and diversity, and have identified eight concerned parties. They are the customers, farmers, employees, suppliers, end consumers, shareholders/investors, local communities, and government agencies.
By building a good communication channel with various stakeholders, we can adopt diverse opinions to further understand the thoughts and appeals of the stakeholders. They can become major basis for the company’s review of its operation strategies and material issues.
To understand the appeals and expectations of the stakeholders towards the Company, the Company has reviewed the topics of concern to the stakeholders through various communication methods every year. We have also constructed a systematic identification process based on the GRI Standards guide to understand the level of concern of the issues and the impacts of the issues to the Company’s operations. All of these form important references for the drafting of the Company’s operation strategies.
To understand the appeals and expectations of the stakeholders towards the Company, the Company has reviewed the topics of concern to the stakeholders through various communication methods every year. We have also constructed a systematic identification process based on the GRI Standards guide to understand the level of concern of the issues and the impacts of the issues to the Company’s operations. All of these form important references for the drafting of the Company’s operation strategies.
Customers｜Farmers ｜Employees ｜Suppliers ｜Consumers ｜ Shareholders/Investors ｜ Local Community ｜ Government Agencies
Customers
Issues of Concern
Product quality andresponsibilities,
Service satisfaction level,
Corporate integrity and sustainable development,
Product R&D and innovation
Communication Channel and Frequency
Service satisfaction level,
Corporate integrity and sustainable development,
Product R&D and innovation
．Yearly questionnaire survey
．Customer interview and meeting visits periodically
．Instant service phone/mailbox, MOPS, corporate website
．Customer interview and meeting visits periodically
．Instant service phone/mailbox, MOPS, corporate website
．Head of Crop Protection Division and Head of Chemical Division
．Consumer mailbox: consumer@sinon.com.tw
．Complaints on unethical behavior mailbox: audit@sinon.com.tw
．Consumer mailbox: consumer@sinon.com.tw
．Complaints on unethical behavior mailbox: audit@sinon.com.tw
Main Topics Executed for the Year
- Conducted customer satisfaction survey. The average satisfaction level meets the standard value.
- Convened 4 quality meetings (inclusive of 1 management review meeting) to review the product quality issues and improvement measures.
- Continuous educational trainings for employees on corporate ethical management and optimization of management mechanism.
- Develop environmentally friendly products, such as the “SHEN ZHEN SHUI 5” which is Bacillus velezensis with dual functions which can stimulate crop growth and resist pathogenic bacteria, for which we obtained microbe fertilizer certifications. Diatomaceous earth, citrus essential oil, and coconut oil saponin form environmentally friendly crop protection materials.
- We also expanded the scope of use of several new products, for example, “SERENADE (expanded from iceberg lettuce and loose-leaf lettuce to all kinds of vegetables)”.
- We continue to develop new products, for example, we launched “IRONMAX (non-toxic registration-exempt crop protection material)”, to provide farmers with a new choice other than chemical pesticides.
Farmers
Issues of Concern
Service satisfaction level,
Product quality and responsibilities,
Crop insect pests prevention and solution
Communication Channel and Frequency
Product quality and responsibilities,
Crop insect pests prevention and solution
Main Topics Executed for the Year
- There are around 270 Sinon Supply Centers throughout Taiwan with professional plant doctors on the ground to provide services to the farmers. Communications channel such as the consumer mailbox is available for product inquiries and plant diseases and pests prevention consultation. In 2022, there were a total of inquiries from 588 people.
- There are 76 field experiments in every place, 88 greenhouse small pot experiments, 497 field demonstrations for observation tours conducted to test the effects of the cop protectant and to assist the farmers in confirming the plant diseases and pests and for soil health inspection.
- The product satisfaction rate surveyed during various farmers’ workshops (demonstration fields, observations tours, and so on) reached 99.2%.
- Promoted new knowledge on agriculture by combining lively images, texts, and videos through various social media platforms such as Facebook and YouTube.
Employees
Issues of Concern
Business results,
Corporate integrity and sustainable development,
Occupational health and safety,
Employee rights,
Labor-management relations,
Salary and welfare,
Talent cultivation system
Communication Channel and Frequency
．Quarterly labor-management meetings, employee welfare and committee meetings,
health and safety committee meetings.
．Employee opinion box, complaint mailbox and telephone, corporate website, email,
educational trainings from periodically
Contact window
．Head of Management Division and Head of Work Safety Department
．Complaints on unethical behavior mailbox: audit@sinon.com.tw
．Sexual harassment appeal mailbox: sos@sinon.com.tw
Business results,
Corporate integrity and sustainable development,
Occupational health and safety,
Employee rights,
Labor-management relations,
Salary and welfare,
Talent cultivation system
Communication Channel and Frequency
．Quarterly labor-management meetings, employee welfare and committee meetings,
health and safety committee meetings.
．Employee opinion box, complaint mailbox and telephone, corporate website, email,
educational trainings from periodically
Contact window
．Head of Management Division and Head of Work Safety Department
．Complaints on unethical behavior mailbox: audit@sinon.com.tw
．Sexual harassment appeal mailbox: sos@sinon.com.tw
Main Topics Executed for the Year
- Convened 4 labor-management meetings and health and safety committee meetings (inclusive of 1 management review meeting) to discuss and study on the issues and suggestions relating to labor rights and health and safety.
- The Employee Welfare Committee regularly meets to oversee the implementation of activities and protect the employees' rights and interests.
- Organized workplace health promotion activities to enhance employees’ health awareness. An accumulated total of 1,549 people participated.
- Continued to increase special contract businesses (such as citizen sports centers, restaurants and accommodation businesses).
- We process salary adjustments work each year according to the corporate business results. An annual total increase by 6.0% for non-managerial position holding employees, an annual average increase of 5.9%, and the median annual increase of 3.8%.
Suppliers
Issues of Concern
Risk management, Business results,
Supplier management,
Product quality andresponsibilities,
Corporate integrity and sustainable development
Communication Channel and Frequency
．Yearly supplier evaluation and audit
．Supplier visits from periodically
．Instant corporate website, service telephone
Contact window．Head of Supply Chain Department
．Complaints on unethical behavior mailbox: audit@sinon.com.tw
Risk management, Business results,
Supplier management,
Product quality andresponsibilities,
Corporate integrity and sustainable development
Communication Channel and Frequency
．Yearly supplier evaluation and audit
．Supplier visits from periodically
．Instant corporate website, service telephone
Contact window．Head of Supply Chain Department
．Complaints on unethical behavior mailbox: audit@sinon.com.tw
Main Topics Executed for the Year
- Invited 60 key raw materials suppliers to sign the Company’s “Supplier Code of Conduct Commitment.” The return rate of the signed commitment agreement is 98%.
- Invited 60 key raw materials suppliers to sign the Company’s “Declaration of Non-Use Conflict Minerals”.
- Yearly appraisal of the suppliers in cooperation for raw materials and logistics. Appraisals are conducted for suppliers and those who are qualified will continue to remain in the Company’s list of suppliers in cooperation.
- Evaluation for new raw materials and logistics suppliers. Those who qualified will be listed as the Company’s suppliers in cooperation.
- Conducted 33 video conferences with raw materials suppliers.
- Newly added 10 new raw materials suppliers and 1 logistics suppliers. Based on the evaluation by the Supply Chain Department, there have been no discoveries of significant negative impacts.
Consumers
Issues of Concern
Product quality and responsibilities,
Food safety,
Energy saving, carbon reduction, and energy management
Corporate integrity and sustainable development
Communication Channel and Frequency
．Instant corporate website, telephone, email
Contact window
．Consumer mailbox: consumer@sinon.com.tw
．Complaints on unethical behavior mailbox: audit@sinon.com.tw
Product quality and responsibilities,
Food safety,
Energy saving, carbon reduction, and energy management
Corporate integrity and sustainable development
Communication Channel and Frequency
．Instant corporate website, telephone, email
Contact window
．Consumer mailbox: consumer@sinon.com.tw
．Complaints on unethical behavior mailbox: audit@sinon.com.tw
Main Topics Executed for the Year
- We develop environmental-friendly methods in using the crop protectants and products, building a new model for agricultural crop protectant use. By using reasonable amounts of crop protectant and fertilizer, the Company is able to take care of the soil, environment, crops and food safety at the same time, in order to ensure crop safety and food safety.
- Accepted magazine interview to introduce to the public on the agricultural model and transformation promoting sustainable agriculture.
Shareholders/Investors
Issues of Concern
Business results,
Corporate governance,
Risk management
Corporate integrity and sustainable development,
Product R&D and innovation
Communication Channel and Frequency
．Annual shareholders meeting, corporate briefing session, publish annual report,
financial statements, sustainability report
．Instant corporate website, MOPS, spokesperson hotline and mailbox
Contact window
．Spokesperson and Deputy Spokesperson
．Investors mailbox stock@sinon.com.tw
．Complaints on unethical behavior mailbox: audit@sinon.com.tw
Business results,
Corporate governance,
Risk management
Corporate integrity and sustainable development,
Product R&D and innovation
Communication Channel and Frequency
．Annual shareholders meeting, corporate briefing session, publish annual report,
financial statements, sustainability report
．Instant corporate website, MOPS, spokesperson hotline and mailbox
Contact window
．Spokesperson and Deputy Spokesperson
．Investors mailbox stock@sinon.com.tw
．Complaints on unethical behavior mailbox: audit@sinon.com.tw
Main Topics Executed for the Year
- Organized 4 institutional investor conference (once every quarter), 1 shareholders’ meeting to increase exchanges with investors.
- Released 26 times major information in Chinese and English languages
- Satisfy the demand for dual languages of investors; prepare the English versions of the shareholders meeting handbook, annual report, annual financial statements, and mid-term financial statements to promote equitable treatment of shareholders.
- We amended the Articles of Association to establish a clear dividend distribution policy.
- To strengthen insider trading prevention, the Company's directors, managerial officers and their related parties, including spouses, minor children and those holding shares in the name of others, are prohibited from trading in the Company's shares during the closed period of 30 days prior to the publication of the annual financial reports and 15 days prior to the publication of the quarterly financial reports.
- We have optimized the financial reporting flow so that the 2022 financial report was announced and filed two months after the end of the fiscal year.
Local Community
Issues of Concern
Corporate integrity and sustainable development,
Pollution source management
Environmental management policy,
Community participation and social welfare
Communication Channel and Frequency
．Instant corporate website, telephone, MOPS
．Periodic visits to community residents and participations of community activities.
Contact window
．Head of Legal Affairs Office and Head of Environmental Engineering Department
．Corporate website www.sinon.com.tw
Corporate integrity and sustainable development,
Pollution source management
Environmental management policy,
Community participation and social welfare
Communication Channel and Frequency
．Instant corporate website, telephone, MOPS
．Periodic visits to community residents and participations of community activities.
Contact window
．Head of Legal Affairs Office and Head of Environmental Engineering Department
．Corporate website www.sinon.com.tw
Main Topics Executed for the Year
- In cooperation with the local Zhonghe Community Development Association established the Taichung City community care locations to provide meal service to the elderly, sponsoring the community senior association, environmental volunteers and so on elderly care and observation activities for community care.
- We purchased 1,415 charity gift boxes from the “Amazing Grace Deaf Bakery”.
- We provide scholarships and education subsidies to local schools, and sponsor welfare organizations and local community activities. The donation for the year is TWD 2.32 million.
- When the air pollutants in the factory spread to the nearby neighborhood or affect the community for other reasons, we assign the supervisor on duty to handle the case immediately in order to minimize the impact on the community residents' daily life.
- Employees immediately report the status of emission from each duct, if there is any abnormality, the process will be reduced immediately to find out the cause before re-starting the manufacturing process.
- The annual inspection of each duct is conducted in compliance with the regulations.
Government Agencies
Issues of Concern
Environmental compliance,
Transparency in information disclosure,
Energy saving, carbon reduction, and energy management
Sustainable agriculture and smart agriculture ,
Corporate governance
Communication Channel and Frequency
．Periodic policy promotion and official letters, in line with reviews and audits,
business related forums, significant information
Contact window
．Each business unit
．Chief Corporate Governance Officer
．Spokesperson and Deputy Spokesperson
．Corporate website www.sinon.com.tw
Environmental compliance,
Transparency in information disclosure,
Energy saving, carbon reduction, and energy management
Sustainable agriculture and smart agriculture ,
Corporate governance
Communication Channel and Frequency
．Periodic policy promotion and official letters, in line with reviews and audits,
business related forums, significant information
Contact window
．Each business unit
．Chief Corporate Governance Officer
．Spokesperson and Deputy Spokesperson
．Corporate website www.sinon.com.tw
Main Topics Executed for the Year
- In response to the government’s fertilizer purchase real-name registration system, established the production and sales control, guiding farmers the knowledge in the correct usage of the fertilizers building a fertilizer friendly environment in achieving the sustainable agriculture development.
- In response to the workplace health promotion activities by the Health Bureau of Taichung City Government, arrange the cancer screening and mammography tour vehicle service in the company health checkup schedule.
- To respond in advance to the “Regulations for the Occupational Safety and Health Equipment and Measures” that employers should designate special operator to handle the aerial work vehicle (effective date of the regulations: January 1, 2024), the Company has arranged training with contractors, 15 people have been trained (including 5 people from contractors).
